Intone Photography

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Returns Policy

At the sole discretion of Intone Photography, we offer a 7 day return policy on any unused or damaged item, for either a replacement, a full refund, or an account credit. In the case of a full refund or account credit there is a $15.00 handling fee.

Returned items must be in the original condition. Damaged items will be replaced with a like items, upon return.

Please do not send Intone Photography any items that do not meet the return criteria listed above. Intone Photography will not issue refunds for non qualifying items and cannot return the items to you.

Should you return items that were placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

Intone Photography will notify you via email of your refund once we have received and processed your returned items. Refunds will be made within 5 business days of Intone Photography receiving your return in the form of the original payment method.

Making a return

To return goods, you will need to:

  • Ensure that your items meet the return requirements of the Intone Photography return policy listed above.
  • Send an email to detailing the reason for your return. Please include your full contact details purchase information including invoice number, and date purchased.
  • Wait for a reply email from Intone Photography giving you approval and a 'Returns Authority' number for your return.
  • Write down the supplied 'Returns Authority' number on a copy of the invoice of the items and include this with your return.

Send returns to:

Intone Photography
25 Mersey St
Box Hill North Victoria 3129

Important: To prevent your return from being lost or damaged in the post. Please ensure you send your items via a protected satchel or box suitable for mail or courier transport that can be tracked and you have adequate insurance cover. Intone Photography will not be held responsible for any items that are damaged or lost during a return.

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(All Prices are in Australian Dollars and include GST)